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Legal Notice
1. Identification Data

In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, it is reported that the owner of this portal is PANDAMUSIC SLU (hereinafter, Merchandroll), with registered address at Calle Arluzepe, 30, 1 C, 31820, Etxarri Aranatz, Navarra, Spain, Tax ID: B55087258.

Contact email: info@merchandroll.com.

2. Users

Access to and use of the portal confers the status of user, who accepts these terms of use. These terms apply regardless of any General Terms and Conditions of Contract that may be mandatory.

3. Use of the Portal

The portal offers access to information, services, and content provided by Merchandroll or its licensors.

The user agrees to:

  • Provide truthful and lawful information.
  • Use their password responsibly and confidentially.
  • Not use the portal for unlawful purposes, contrary to morality or public order, or to disseminate offensive, discriminatory, or illegal content.
  • Not introduce viruses, malicious programs, or attempt to access third-party accounts.

Merchandroll reserves the right to remove any content that violates these rules.

4. Data Protection

Merchandroll complies with Organic Law 15/1999 and Royal Decree 1720/2007, guaranteeing the correct processing of personal data.

Users can exercise their rights of access, rectification, cancellation, and opposition by contacting Merchandroll at the indicated address.

Likewise, consent will be requested for the processing of email for commercial purposes.

5. Intellectual and Industrial Property

All intellectual and industrial property rights of the website and its contents are reserved.

Viewing, printing, and storage are permitted for personal and private use only.

Any reproduction, distribution, or public communication for commercial purposes without express authorization is prohibited.

6. Exclusion of Warranties and Liability

Merchandroll is not responsible for:

  • Errors or omissions in the content.
  • Lack of availability of the portal.
  • Transmission of viruses or malicious programs.

All reasonable technological measures are adopted to prevent damage, but the use of the portal is at the user's own risk.

7. Modifications

Merchandroll may modify the portal, its contents, and services at any time, without prior notice.

8. Links

The portal may contain links to third-party sites. Merchandroll assumes no responsibility for the content, availability, or veracity of these sites.

9. Right of Exclusion

Merchandroll reserves the right to deny or withdraw access to the portal or services to users who violate these conditions.

10. General Provisions

Any breach of these conditions will be pursued through the appropriate civil or criminal actions.

11. Duration and Modification of Conditions

These conditions will remain in effect until they are modified and republished on the portal.

12. Applicable Law and Jurisdiction

The relationship between Merchandroll and the user will be governed by Spanish law.

Any dispute will be submitted to the Courts and Tribunals of Spain.
Terms and conditions
1. Introduction

These conditions regulate the access and use of the Merchandroll portal, owned by DEFYMUSIC SL, email info@merchandroll.com (hereinafter, "the Company").

Access or use of the portal implies full acceptance of these conditions.

The user and the Company may be jointly referred to as the "parties".

2. Items Marked as "Preorder"

Products marked as Preorder will be shipped once the state of alarm has ended.

If a single order includes items that are not preorder, all will be sent in a single shipment.

3. Product Colors

Because the images are sample photographs, slight variations in colors may exist.

If a customer is not satisfied with the color received, they have 15 days from receipt to request a return. After receiving the product, the Company will process the corresponding refund.

4. Portal Content
Information and Services

The portal offers access to various services and information.

Merchandroll may modify, deactivate, or cancel any service or information at any time, without prior notice.

Best efforts will be made to ensure the availability of the portal, but there may be interruptions due to maintenance or updates.

Responsibility for Content
  • The Company is not responsible for content or services provided by third parties through the portal.
  • The user acknowledges that the portal does not guarantee the legality or quality of third-party content.
  • Any damage derived from the use of third-party information will be the responsibility of said third party, except as expressly required by law.
User Obligations

The user agrees to:

  • Comply with these conditions at all times.
  • Not falsify their identity or impersonate third parties.
  • Use the portal only for personal and legal purposes.
  • Not disseminate illegal, offensive, discriminatory content or content that infringes third-party rights.
  • Not introduce viruses, malware, or programs that damage computer systems.
  • Indemnify and hold the portal harmless from any damage, penalty, or claim derived from its use.
5. Data Protection (LOPD)

Merchandroll adopts all necessary technical and organizational measures to ensure the correct processing of personal data, in accordance with current legislation.

The user can exercise their rights of access, rectification, opposition, and cancellation by writing to:

C/ Clavell 7, 17430 Santa Coloma de Farners, Girona.

6. Terms of Sale
Return Policy
  • Customers have 14 days from receipt to withdraw from the purchase and receive a refund.
  • To exercise this right, it is necessary to contact Merchandroll:

    Phone: 972 049 513 (Monday to Friday, 9 am to 2 pm)

    Email: info@merchandroll.com

  • Returns of products used or damaged by the customer are not accepted.
Warranty
  • In case of a defective product, repair, replacement, price reduction, or cancellation of the purchase may be requested, free of charge for the consumer.
  • The warranty covers manufacturing defects or products that do not match their description on the website.
  • The deadline to claim non-conformities is 15 days from delivery.
Payment Conditions
  • The customer declares to be of legal age and to have full capacity to make the purchase.
  • They must possess a valid credit or debit card issued by a bank acceptable to the Company.
  • The customer guarantees that all data provided regarding the card is valid.
Secure payment

At Merchandroll, we work to guarantee the security of all transactions with our customers. For this reason, we only offer the most reliable and secure payment methods.

Currently, you can pay with complete confidence using:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay

All communications containing sensitive data are protected by an SSL certificate, which ensures that your information is transmitted securely. Shopping at Merchandroll is totally trustworthy and secure.
Cookies Policy
1. What are cookies?

Cookies are small text files that are stored in your browser when you visit a website. They allow the page to remember your actions and preferences for a period of time, which improves your browsing experience and facilitates the operation of the online store.

2. What cookies do we use at Merchandroll?

The following types of cookies are used on our website:

a) Necessary cookies
  • They are essential for the website to function correctly.
  • They allow, for example, to keep your session active and save the contents of your shopping cart.
  • They do not require your explicit consent.
b) Performance and analytics cookies
  • They help us to analyze how users interact with the site.
  • They anonymously collect information about visited pages, browsing time and errors on the website.
  • Example: Google Analytics or similar tools.
c) Functionality cookies
  • They store your preferences, such as language or region.
  • They improve the user experience by remembering personalized settings.
d) Marketing and advertising cookies
  • They allow us to display personalized ads based on your interests.
  • They can also limit the frequency with which you see an ad and measure the effectiveness of campaigns.
3. Consent

When you enter the website, you will see a cookie banner that allows you to accept or reject non-essential cookies.

If you continue browsing without changing the settings, it will be understood that you accept the use of cookies.

4. How to manage or delete cookies
  • You can configure your browser to accept, block or delete cookies.
  • Please note that disabling some cookies may affect the functionality of the website.
  • Most common browsers: Chrome, Firefox, Safari, Edge.

For more information on how to manage cookies, consult your browser's guide or contact us at info@merchandroll.com.

5. Changes to the cookie policy

Merchandroll may modify this policy to adapt it to legal or operational changes to the portal.

Modifications will be published on this same page and will come into effect immediately.
Support

At Merchandroll, we are always available to help you with any queries, questions, or issues related to your order or our website.

You can contact us via:

Our support team will respond to your messages as soon as possible to ensure your shopping experience is fast and satisfactory.